Privacy Notice & Cookies
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I only collect personal information that is relevant and necessary for responding to your enquiry, providing counselling services, or operating this website. If you choose to contact me through a website form, email or mobile, I may collect:
Name
Mobile Number and Email Adress.
Preferred method of contact.
Information about your enquiry and interest in counselling.
I encourage you to share only the information necessary to make an initial enquiry, particularly where it concerns sensitive personal matters.
Information shared during counselling:
If you decide to begin counselling, I may collect additional personal information necessary to provide safe, ethical and effective service. This may include contact details, session arrangements, relevant background information, counselling notes, and information about your experiences or wellbeing. I take particular care to protect this information and only process it where there is an appropriate lawful basis.
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Your personal information will only be used for purposes connected with providing counselling, responding to enquiries, or managing and maintaining the website.
These purposes may include:
Responding to your enquiry and providing information about counselling.
Arranging free initial consultation calls and counselling sessions.
Communicating with you about appointments or changes to arrangements.
Providing counselling and maintaining appropriate professional records.
Meeting relevant ethical, legal, safeguarding and professional responsibilities.
Internal record keeping.
Managing website functionality, security and performance.
Improving the website and understanding how visitors use it, where appropriate.
To customise the website.
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I taken reasonable and appropriate steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
Depending on the type of information, safeguards may include secure, password protected devices and accounts, appropriate access controls, secure storage of records and careful handling of correspondence.
Counselling records are managed separately from general website enquiries, with particular care taken over the sensitive nature of counselling information.
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I will retain personal information only as long as necessary for the purposes for which it was collected, taking into account legal obligations, professional responsibilities, insurance requirements and the nature of the information.
Website enquiries that do not lead to counselling will be retained only for an appropriate period to manage the enquiry and any necessary follow-up.
Where you enter into a counselling relationship, relevant records will need to be retained for a duration of 7 years in accordance with record-keeping policy and legal requirements.
When information is no longer required, it will be securely deleted or destroyed. If you would like further information about the retention period applicable to your information, you can contact me using the details below.
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I will not sell, rent or trade your personal information. Your information will not routinely be shared with third parties however, limited record sharing may be necessary in certain circumstances, including:
With relevant safeguarding services where a disclosure is justified or required.
Where disclosure is required by law, a court order or other legal application.
With my supervisor where relevant to ethical practice, with identifying details witheld where possible subject to confidentiality arrangements.
I will not share more information than is reasonably necessary for the relevant purpose.
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Cookies are small text files which websites may place on your device to support website functionality, remember preferences or collect information through website usage. You can manage your cookie preferences through the consent options provided on the website and through your browser settings.
Cookies when enabled may be used for the following purposes:
Ensuring the website functions correcctly.
Supporting security and website features.
Remembering preferences.
Understanding website traffic and how website users interact with pages.
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Under the data protection law, you have the right to request a copy of the personal information I hold about you and ask for inaccurate or incomplete information to be corrected. If this is thie case, please email me on lucyjackson.counselling@outlook.com
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I may update this privacy policy to reflect changes to my practice, website functionality, legal requirements or data protection procedures.
Any updated version will be published on this page, with the revised date shown below.
27/10/26
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If you have any questions about this privacy policy, how your information is used, or the personal information I hold about you, please contact me: